Spencer Lyon
Head of L&D and Sales Operations
Spencer Lyon
Head of Learning and Development and Sales Operations | Miami, USA
Spencer brings ten years of experience in the staffing industry to Discover International, where he leads Learning and Development and Sales Operations across the global business. His background spans business development, internal talent acquisition, leadership development, and operational strategy. This multi-disciplinary experience gives Spencer a unique perspective on how consultants perform, grow, and succeed throughout every stage of the recruitment lifecycle.
Spencer specializes in building full instructional design programs for recruitment, business development, and leadership. He has developed comprehensive learning journeys that support consultants from entry level through senior roles, including industry specific training, competency frameworks, practical upskilling initiatives, and coaching that adapts to market conditions. His approach ensures training is actionable, measurable, and aligned directly to performance outcomes.
Alongside L&D, Spencer also leads the Sales Operations function, overseeing performance analytics, systems, data insights, CRM optimization, and commercial enablement. He partners closely with stakeholders to streamline processes, introduce improvements, and identify the habits and activities that drive growth. His combination of operational oversight and coaching enables consultants to scale the right behaviors, eliminate ambiguity and keep development tied to revenue outcomes.
Spencer’s philosophy is built on practical learning and continuous improvement. He is known for his ability to simplify complex concepts, deliver in the moment coaching, and connect skill development with real business impact. His programs emphasize doing the work rather than discussing theory, allowing consultants to leave each session with immediate actions and clarity on how to progress.
Spencer is motivated by helping consultants unlock their potential and build sustainable careers in a challenging industry. He is passionate about creating long-term growth for individuals and the wider business, and works to ensure every consultant feels supported, capable and equipped to deliver exceptional service to clients and candidates. His colleagues consistently highlight his patience, clarity, and the confidence and energy they gain from his coaching.
With hands-on experience as a consultant and leader, Spencer brings a practical and empathetic approach to supporting teams at Discover International. He believes that investing in learning and development produces measurable outcomes, career progression and a culture of excellence across the business. His role supports not only capability growth, but a broader mission of empowering people to achieve the goals and impact they work for.
