Building Global Trust Through Expertise and Education

• Pharmaceuticals

Industry: Biopharmaceuticals / CDMO
Service Line: Contract Staffing—Quality & Regulatory Affairs (Argentina + Europe)

Client Profile

The client is a global biopharmaceutical and CDMO (Contract Development & Manufacturing Organization) specializing in biologics and biosimilars. Headquartered in Spain with major GMP manufacturing facilities in Spain and Argentina, the company provides end-to-end services—from cell line development and process optimization to commercial-scale manufacturing.

Founded: 2010
Headcount: ~1,200 employees (estimated)
Annual Revenue: ~$180–190 million (estimated)
Global Reach: Partners and operations in 100+ markets
Therapeutic Focus: Oncology, hematology, osteoporosis, and pediatric diseases

The Challenge

When the client faced a surge in quality deviations threatening project timelines, they required immediate contractor support to stabilize operations. At the same time, the company's leadership had changed, and their team needed guidance on how to effectively use flexible staffing models—especially in new or less mature markets such as Argentina.

Discover was engaged to help the client quickly deploy specialized Quality and Regulatory contractors while re-establishing trust and providing education on scalable contractor solutions.

The Approach

The Discover consultant led the project with a highly consultative approach that blended education, responsiveness, and market intelligence.

• Client Education: Held multiple sessions to explain the contractor model, dispelling misconceptions and building confidence in flexible resourcing
• Market Expansion: Conducted first-hand research into Argentina's contractor landscape, compliance requirements, and talent norms—identifying realistic hiring strategies for a non-freelancer market
• Collaborative Delivery: Maintained direct engagement with the client's Global Head of Quality, HR team, and regional regulatory managers across Europe
• Agile Communication: Replaced rigid schedules with constant Teams contact and quick check-ins, allowing the client to make fast, informed hiring decisions

The Results

• 8–9 total contractors placed across Argentina and Europe
• 6 roles filled in Argentina, a brand-new market for Discover
• Critical deviations project delivered on time, helping maintain operational continuity
• Client satisfaction driven by quality candidate delivery and proactive education
• Reactivated partnership with a legacy client under new leadership

The Impact

Through Discover's guidance and relationship-driven execution, the client gained both the resources and confidence to handle a high-pressure operational challenge while building a sustainable partnership model for future hiring.

This engagement demonstrated how Discover's combination of market intelligence, flexibility, and trust-based client service enables global life sciences organizations to succeed in new and complex environments.

Consultant Insight

"Success came from living the process—being consistent, caring, and educating the client along the way."

Key Highlights

• Revived a legacy account through relationship-led engagement
• Expanded delivery into a new geographic market (Argentina)
• Placed 8+ contractors across two continents
• Strengthened Discover's position as a trusted CDMO staffing partner